Frequently Asked Questions

General

Water purified through  reverse osmosis and optimized through exposure to the frequency 528 Hz. Learn more. 

The 528 hydration is pure water with a neutral pH of 7.

Our bottles are BPA free and fully recyclable. As we explore alternative packaging, we highly encourage recycling. 

We recommend consuming bottled water within 18 months of bottling, which is printed on the bottle. 

Account

Create an account during the checkout process or click the create account link on the login screen before you get started. 

No, you can check out as a guest. Creating an account does offer easier check out on future orders and special offers. 

Click the  forgot my password link on the login screen to initiate a password reset email. 

Login to your account and choose update account details from the options listed.

Delivery

The 528 hydration ships to any address in the Continental United States. 

standard shipping is free to the continental United States.  Find out more about our shipping rates. 

Your order will ship within one business day; we ship Monday through Friday. If you order by 10AM CST it typically will ship same day. See more about our shipping information here. 

Standard shipping is boxed and shipped out via various currier option; however, we offer shipping options based on your needs. 

You choose how often we ship and it can be adjusted between shipments. From every other week to every other month, learn more about subscriptions now. 

Orders

We strive to get it right, but please reach out immediately if you have any issues with your order.

Due to quick turn around, once an order is placed it cannot be updated. Please contact us immediately to attempt to rectify any issues. 

Once processed, your order details will be sent to your email and available to review in your account. 

We offer bulk order discounts. Please reach out for more information. 

Have more questions?

Contact Us